|
When Your Order Arrives
When unpacking your shipment please be careful and gentle according to the fragility of the piece(s) purchased. Inspect the contents thoroughly for all pieces and any possible damage from shipping. Do not throw away any packing materials until you are satisfied with your shipment.
In Case of Damage
All Shipments are insured. In case of damage to your merchandise you must save all the packing material and call us within 2 days of receipt of your order. We will begin the claim process. You will need to repack the damaged piece(s) as close as possible to the way it was originally packaged. Damaged item(s) will be replaced, repaired or refunded according to the specific pieces and options available.
In-Store & Web Purchases
In-Store purchases may be exchanged or returned for a full gallery credit within 10 days. A 10% restocking charge will apply to refunds over $100.00. All Layaways, custom and special orders, or any purchase marked at a discount may not be returned.
Web-purchased item(s) may be returned for exchange or gallery credit within 14 days (excluding all shipping charges). The customer is responsible for return shipping charges and the package must be insured and traceable. Please call or email within 2 days receipt of merchandise for a Return Authorization Number (RMA).
Returned items must be in original, undamaged condition and must be accompanied by the original receipt.
Note on One-of-a-Kind Pieces:
We make every effort to insure that our one-of-a-kind pieces on our website are available for purchase. It is possible that very occasionally, a one-of-a-kind item will sell on our sales floor at the same time that it does on our website. In that case, we will be happy to help you locate a substitute item or even arrange for a special order whenever possible. Thank you for your understanding.
Layaway Policy
We offer an interest free layaway program to help assist you in getting the pieces you love. We offer 3 & 6 month layaway plans depending on the cost of the item. If you see something on our website and would like to inquire or have an item put on layaway, please feel free to call or email us and we can assist you in the process.
Gallery Credit
Credit does not expire and may be used toward any future purchases through our website or in our gallery.
Custom Orders
Many of our artists will do custom work. If you are interested in a custom piece or any other item in our gallery please feel free to email or call with your desires and we will be happy to assist.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
- We implement a variety of security measures to maintain the safety of your personal information when you place an order
- We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
- After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Seven Sisters Gallery
117 Cherry St.
Black Mountain, NC 28711
(828) 669-5107
|
